Job Posting – Director of Technology

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Reporting to the Deputy Director and working closely with the Director of Marketing, the Director of Technology is responsible for managing Team RWB’s technology ecosystem, with a focus on WordPress CMS and Salesforce (NPSP and Partner Community), along with 3rd party integrations in concert with our multi-year strategic business plan. This position helps provide direct support to our core, complementary programs (Chapter & Community Program and Eagle Leadership Development Program) via CRM strategy.   

 

Primary Duties & Responsibilities

• Directs the design, acquisition, management, and implementation of Team RWB’s technology infrastructure.

• Maintains technology standards for the organization.

• Directs the activities necessary to keep the technology infrastructure running seamlessly, efficiently, and effectively while ensuring compliance with established standards and policies.

• Work with the leadership team in establishing governance processes to ensure that strategic objectives are achieved, risks are managed, and resources are used responsibly (software development, hardware, software, etc).

• Directs development and execution of an organization-wide information security plan that protects the confidentiality, integrity, and availability of the organization’s technology assets, with a focus on protecting our members and donors.

 

CRM-Specific Responsibilities

• Help frame and execute our multi-year CRM strategy.

• Work with Team RWB partners and staff to manage Salesforce.

• Assist in the development of standard Salesforce policies and procedures, including implementation, documentation and maintenance, data collection and storage.

• Manage Salesforce configuration and customizations in accordance with change management protocol.

• Manage users, groups, roles, profiles, workflow rules, databases, and security.

• Build/manage reports, dashboards, templates, and workflow that support program and functional area requirements.

• Plan, analyze, build, test, and roll out new features within Salesforce NPSP.

• Troubleshoot AppExchange Apps deployed and evaluate new AppExchange Apps.

• Assist Team RWB staff and Volunteer Leaders in learning and using Salesforce.

• Identify, evaluate, and resolve users’ problems.

 

A fully qualified candidate shall possess the following attributes:

• Commitment to accomplishing the Team RWB mission and living the Eagle Ethos.

• Motivation and ability to be productive with minimum supervision while working in a dynamic, distributed environment.

• Bachelor’s degree required, preferably in computer science, information systems, or a related discipline.

• 5+ years of technology management experience in positions of increasing responsibility.

• Familiarity with information and network security and risk management.

• Experience with website operations, web standards and common web development practices.

• Certified Salesforce Administrator with 3+ years of Salesforce Administrator experience and Lightning experience.

• Understanding of Salesforce such as standard objects, approvals, workflows, profiles, permission sets, layouts & templates.

• Experience with Salesforce reporting and dashboard creation and Salesforce ETL tools.

• Experience integrating Salesforce software with 3rd party solutions, specifically WordPress CMS.

• Experience troubleshooting and interpreting data, along with strong organizational/analytical skills.

• Willingness to travel up to 20% of the time.

 

This is a telework position. The preferred location for this role is in one of the following metropolitan areas: Washington D.C., NYC/Philadelphia, Atlanta, Detroit, Dallas/Fort Worth, San Francisco, or Seattle; however, there is flexibility here due to the technical expertise required.

Compensation is competitive and commensurate with skills/experience. Team Red, White & Blue offers exceptional 401K and medical/dental/vision benefits.  For additional information about Team RWB, please visitwww.teamrwb.org

To apply for this position, please submit your application here.

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